Refund policy
Thank you for choosing Wood Nest, a trading name of Oui C’est Moi, Lda. We value your satisfaction and aim to ensure a straightforward return and refund process.
Return Policy
30-Day Return Window: You have 30 days from receiving your item to initiate a return.
Condition of the Returned Item: To qualify for a return, the item must be in the condition you received it: unworn or unused, with tags, and in its original packaging. You must also provide a receipt or proof of purchase.
Initiating a Return: To begin a return, please contact us at orders@woodnest.co. If your return is accepted, we will provide a return shipping label, along with instructions on how and where to send your package. Items returned without prior request will not be accepted.
Damages and Issues
Inspect your order upon arrival. If you find any defects, damages, or if you received the wrong item, please contact us immediately so we can address and resolve the issue.
Exceptions/Non-Returnable Items
The following items cannot be returned:
- Custom products, including personalized wooden decor items.
- Sale items or gift cards.
For questions about specific items, please contact us.
Exchanges
To exchange an item, return the original item. Once the return is accepted, you may make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If you are in the European Union, you can cancel or return your order within 14 days, for any reason. The item must meet the return conditions listed above.
Refunds
Upon receiving and inspecting your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received a refund, please contact us at orders@woodnest.co.
Return Shipping
Shipping Costs: You will be responsible for return shipping costs, unless the item is faulty or incorrect.
Packaging: Ensure the item is securely packaged to prevent damage during transit.
Proof of Shipping: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Proof of Purchase
We accept both the receipt and electronic confirmation as proof of purchase. Please retain a copy to facilitate the return process.
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Dispute Resolution
In case of a dispute, we encourage customers to contact us directly to find a fair and amicable solution. We value our customers and strive to resolve concerns promptly.
Contact Us
For any questions about returns or to initiate a return, please email us at orders@woodnest.co.
Return Address
Please send all returns to:
Oui C’est Moi, Lda (Wood Nest)
Caminho Senhora do Olival, Nº15
3260-427, Figueiró dos Vinhos
Leiria, Portugal