We sell wooden decoration products including world maps, cork maps, regional maps (like Portugal, Spain, France), personalized city maps, and magnetic keys with engravable maps and messages.

Yes, many of our products, such as city maps and magnetic keys, can be personalized. The option to customize will be available on the product page.

Yes, we accept custom orders. Please contact our customer service for more information.

Yes, we are committed to sustainability. Our products are made from responsibly sourced wood and eco-friendly materials.

Our products are crafted from high-quality wood and are manufactured using precision cutting technology to ensure detailed and accurate designs. Each piece is then finished by hand to enhance its unique wooden texture.

Shipping costs depend on the destination, weight, and size of your order. The total shipping cost will be calculated and displayed at checkout.

Delivery times vary by location and shipping method. Standard shipping usually takes 5-10 business days. For more details, please see our Shipping Policy page.

If your order is delayed, please check your email for updates. If you haven't received any update, contact our customer support for assistance.

Yes, you will receive a tracking number via email once your order is shipped.

You can place an order on our website by selecting products and completing the checkout process.

We accept a variety of payment methods including credit/debit cards, Multibanco, PayPal, MB WAY, and other digital wallets.

You will receive an order confirmation email with details after completing your purchase.

Yes, an invoice will be sent to your email after your purchase is confirmed.

We accept returns within 30 days of receipt if the product is in its original condition and packaging. Customized products are only eligible for return if there is a manufacturing defect.

To return an item, please contact our customer service to initiate the return process. We will provide you with instructions and the necessary shipping labels.

Yes, exchanges are possible if you received a defective or incorrect item. Please contact us, and we will arrange for a replacement to be sent to you.

Please contact us immediately if your product arrives damaged. Provide photos of the damage, and we will arrange a return and replacement at no extra cost to you.

Refunds are issued to the original payment method and typically take several business days to process after we receive the returned item.

To maintain the quality of your wooden map, avoid direct exposure to sunlight and moisture. Dust it gently with a soft, dry cloth. Do not use liquid cleaners or abrasive materials.

Use a hairdryer to direct airflow between a map piece and the wall, then remove them one at a time. You will need new sticky tape to reinstall the map, as the old tape will not work.

Yes, we offer gift cards which can be purchased on our website.

Gift cards are delivered via email to the recipient's email address provided during purchase.

Gift cards are non-refundable and cannot be exchanged for cash or other products.

Enter the gift card code at checkout to apply the balance to your purchase.

Our gift cards do not have an expiration date and can be used at any time.

You can reach our customer support team via the contact form on our website, by sending an email to support@woodnest.co, or by calling our support line at +351 932 600 637 (Call to national mobile network). Our team is here to assist you with any queries or concerns.

We aim to respond to all inquiries as quickly as possible, typically within 24-48 hours. Please note that response times may vary during peak periods or holidays.

Currently, we offer support in English and Portuguese. For non-English speakers, we recommend using an online translator when communicating with us to ensure clarity.