Shipping policy

We aim to offer a seamless and transparent shipping experience for all our customers. Below, you will find comprehensive details about our shipping process, delivery times, fees, and other important information to ensure clarity and satisfaction.

Processing and Production Time

All orders are produced and processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, processing may take longer, and we will notify you via email or phone if there is a significant delay.

Shipping Methods and Delivery Times

Shipping rates are automatically calculated at checkout based on your order's weight and destination. Below are our estimated delivery times for both standard delivery and UPS Express Saver delivery:

Standard Delivery (Business Days):

Portugal (Mainland): 2-4 days
Portugal (Islands): 6-9 days
Spain: 3-4 days
Germany: 3-4 days
France: 3-4 days
Austria: 4-5 days
Belgium: 3-4 days
Bulgaria: 6-7 days
Croatia: 5-6 days
Denmark: 4-5 days
Slovakia: 5-6 days
Slovenia: 4-5 days
Estonia: 6-7 days
Finland: 5-6 days
Greece: 5-6 days
Netherlands: 3-4 days
Hungary: 4-5 days
Latvia: 5-6 days
Lithuania: 5-6 days
Luxembourg: 3-4 days
Poland: 4-5 days
United Kingdom: 4-5 days
Czech Republic: 4-5 days
Romania: 5-6 days
Italy: 3-4 days
Sweden: 4-5 days
United States: 5-10 days
Canada: 5-10 days
Worldwide: 10-20 days

Please note that delivery times may vary due to factors beyond our control, such as customs processing and local postal services.

Shipping Rates

Shipping rates will be calculated and displayed at checkout based on your order’s weight and destination.

Customs, Duties, and Taxes

Wood Nest is not responsible for any customs fees, taxes, or duties imposed on your order. All fees imposed during or after shipping are the customer's responsibility. Below are some general guidelines:

EU: No import taxes or fees
Switzerland: Import tax may apply
United Kingdom: Import tax may apply
United States: Shipments under USD 800 are exempt from import fees; shipments over USD 800 may incur import tax
Canada: Import taxes vary by province
Hong Kong: No import taxes or fees
Singapore: Shipments over S$400 are subject to GST
United Arab Emirates: Import tax may apply
Saudi Arabia: Import tax may apply

Please check with your local authorities for the most current information. International shipments returned due to refusal to pay customs duties will be subject to a handling fee, deducted from the refund amount.

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with tracking information. The tracking number will be active within 24 hours.

Damages

Wood Nest insures all shipments to protect against loss or damage during transit. If your order arrives damaged, please contact us directly at support@woodnest.co to file a claim. Retain all packaging materials and damaged goods before filing a claim. We will handle the insurance process with the courier on your behalf.

Shipping Partners

We partner with reliable shipping companies including DHL, UPS, GLS, and CTT to ensure timely and secure deliveries. These partnerships allow our customers to track orders in real-time and manage shipping details effectively.

Contacts

If you have any questions or need further assistance, please contact our customer service team at support@woodnest.co or call us at (+351) 932-600-637 (national mobile network).

Address: Oui C’est Moi, Lda (WoodNest)
Rua Major Neutel de Abreu
3260-427, Figueiró dos Vinhos
Leiria, Portuga