Dispute Resolution
1. Information
Alternative dispute resolution is the possibility that all consumers have to resort to official entities that can help them solve, or guide them through, a conflict. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Customers who are defined as consumers by Law 144/2015 and who have entered into contracts for the purchase and sale and / or provision of services are entitled to resort to official entities that can help them resolve any dispute concerning such contracts, without prejudice to resorting to the Judicial Courts. The updated list of Alternative Dispute Resolution entities available under article 17 of Law 144/2015, of September 8, are listed on the Consumer Portal, accessible through the website www.consumidor.pt. For further information you may also consult Law 144/2015. We further inform you that in order to settle disputes arising from online purchases, you may resort to a resolution system called the "ODR Platform - Online Dispute Resolution/ODR", created by the EU.
The online presence of www.woodnest.co is maintained and traded by Oui Cest Moi, Lda.
Oui Cest Moi, Lda (www.woodnest.co) is not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board. The information provided on the website and all sub-pages is carefully and regularly updated by the named operator. Nevertheless, we cannot assume any liability or guarantee for the correctness, completeness and up-to-dateness of the information. Furthermore, the operator of www.woodnest.co assumes no liability for the content of external links. The operator of the respective website is responsible for the provided content of the linked websites.
2. Contacts
In any case, you may contact one of the centers designated below. Entities for Alternative Dispute Resolution:
- CNIACC - National Center for Information and Arbitration of Consumer Conflicts: https://www.cniacc.pt/pt
- CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center: https://www.consumidoronline.pt/
- Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra: http://www.centrodearbitragemdecoimbra.com
- Centro de Arbitragem de Conflitos de Consumo de Lisboa: http://www.centroarbitragemlisboa.pt
- Consumer Information and Arbitration Center of Porto: http://www.cicap.pt/
- Consumer Arbitration Center of Vale do Ave / Arbitration Court: http://www.triave.pt/
- European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
3. Questions
If you have any questions regarding alternative dispute resolution, please contact us at support@woodnest.co or via our contact page.